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Real Rhapsody login problems

cat-mouse
Documenting this for others Googling for solutions.

If you're having trouble signing in to Rhapsody with the behavior that you submit your name/password and it just comes back to the login screen without an error:

In my case, the problem was that I use a Flash blocker (FlashBlock / ClickToFlash). Despite the fact that login seems to be implemented in Javascript, it just fails without errors if you block Flash objects.

Rhapsody technical support was fantastically unhelpful in figuring this out. Don't get me wrong--I don't expect them to suggest that this is the problem on a first inquiry. I do expect them to read the information I submit and not come back with asinine suggestions that make it clear they haven't read my comments AND are clueless.

An interesting side-note: because the login screen is not implemented as a <form> but using JS code buried in a separately loaded file, it's not easy to verify whether your password is submitted in plaintext or using SSL. This login problem seems to reveal the answer: upon trying to log in, I'm redirected to a URL with the password encoded in it in plaintext. (?username=xxxxxxxx&password=yyyyyyy) Niiiice. Remind me not to use Rhapsody when I'm at a public wi-fi hotspot.

Aaaand another complaint about Rhapsody: I haven't used the browser-based playback much in a long while and see that there are now ads in both the main browser window AND in the playback control window. Are you kidding me? I'm paying for this service.

I'm seriously thinking about ditching Rhapsody.

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( 1 comment — Leave a comment )
maarten
Jan. 5th, 2010 03:49 am (UTC)
Another Rhapsody complaint: the completely common feature of prefetching bits for the next upcoming song so a smooth transition is possible has been lost in the web-based Rhapsody player. I believe the Win32 standalone client did do this.

Rhapsody nit-pick: "Rhapsody Unlimited" gives you less access than "Rhapsody To-Go". So how is it unlimited?
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